General Terms and Conditions of Sale (GTCS) - Flaronis.com Flaronis.com

Object

These general terms and conditions govern our commercial relations with our customers, both private individuals and professionals, for the sales and services presented on the Flaronis website, and apply to all commercial documents issued by our company. Flaronis website, and apply to all commercial documents issued by our company. Any order implies prior consultation and acceptance of these General Terms and Conditions available and printable at any time via a direct link on this site.

It is understood that persons who are legally incapable of entering into a contract, including minors the authorisation of their legal representative before placing an order. order.

Registration of personal data

See our privacy policy.

Ordering

You can order on our site by selecting the items of your choice and adding them to your basket. Input errors can be corrected until the order has been confirmed. The order is registered after confirmation of the information provided by clicking on "Order". We will acknowledge receipt of your order by e-mail.

Only available products can be ordered. If a product is unavailable, a notice of unavailability will be sent by e-mail.

Sale of alcoholic beverages

By law, it is forbidden for anyone under the age of 18 to buy or attempt to buy alcohol. The seller reserves the right to refuse delivery to certain persons or companies. companies.

Prices

Prices are quoted in euros (excluding VAT), excluding delivery costs. The VAT applied is that of the purchaser's country on the date of the order. Products remain the property of of FLARONIS until full payment has been received.

FLARONIS reserves the right to refuse an order for legitimate reasons (previous dispute, unusual request, etc.). In the event of an error in the price, the seller will not be deliver the product at the incorrect price.

Payment

Payment is made online at the time of ordering, by credit card via PayPal or Stripe, for both private and professional (B2B) customers.

All credit card transactions are secured via PayPal or Stripe.

Delivery

Delivery costs are calculated in your shopping basket. Deliveries are made to the address indicated on the order form. Your order will arrive within 7 days of payment. Items are dispatched within 24 to 48 hours.

In the event of damage or missing items, you must send us a precise return note on the delivery note or by recorded delivery within three days of receiving the parcel.

Withdrawal period

All returns must be made within five days of receipt of the parcel. The must be returned by registered post in their original packaging.

Subscriptions

Private and business customers can take out subscriptions for the duration of their choice (in months), which entitle them to discounts. The specific conditions of each subscription will be detailed on the corresponding product page.

Sponsorship offer

We have a sponsorship offer that entitles the sponsor and the child to discounts. referral. Details of this offer are available on our website.

Refund policy

In the event that a product does not meet the customer's expectations, including any visual, odour or taste defect, Flaronis undertakes to proceed with a refund. To initiate this procedure, the customer must send a detailed e-mail to info@flaronis.be explaining the non-conformity, accompanied by clear photographs of the defects found. The cost of returning the product is borne by the customer, except in the case of a lack of conformity or a damaged product. Reimbursement will be made upon receipt and validation of the return of the of the product.

Guarantees and customer service

Our food products, including coffee and tea, chocolates and nougats, and alcohol, must conform to the description provided at the time of sale and be free from defects at the time of delivery. If a product presents a quality defect, a change in taste odour or appearance, or if it does not correspond to the description, you may request a replacement or refund.

Liability

Flaronis only has an obligation of means for all stages of access to the site, ordering, delivery and after-sales service. Flaronis cannot be held Flaronis cannot be held responsible for damages resulting from the use of the Internet, stock shortages, force majeure, or disruptions to postal services and means of transport.

Term

These terms and conditions apply for the duration of the online services offered by Flaronis.

Law and jurisdiction

These general terms and conditions and the contractual relations relating to them are governed by Belgian law. Any dispute shall be brought before the courts of EUPEN.