Privacy policy
This is the privacy notice of Flaronis s.a. (www.flaronis.com and www.flaronis.be) In this document, "we", "us" or "our" refer to Flaronis s.a..
We are company number BE0431633370 registered in Belgium
Our head office is located at 323, route d'herbesthal - 4701 EUPEN - BELGIUM
introduction
This is a notice to inform you of our policy on any information we store about you. It sets out the conditions under which we may process information that we collect from you or that you have provided to us. It covers information that could identify you ("personal information") and information that could not. In the context of the law and this notice, "process" means the collection, storage, transfer, use or other action relating to information. We regret that if any of the points below are not to your liking, your only recourse is to leave our website immediately. We take your privacy and confidentiality seriously. We understand that all visitors to our website have the right to know that their personal data will not be used for purposes not intended by them, and will not accidentally fall into the hands of a third party. We are committed to maintaining the confidentiality of any information you provide to us and hope that you will reciprocate. Our policy complies with the EU General Data Protection Regulation (GDPR). The law requires us to inform you of your rights and our obligations to you in relation to the processing and control of your personal data. We do this now, by asking you to read the information provided on www.knowyourprivacyrights.org Unless otherwise stated below, we do not share, sell or disclose information collected on our website with third parties. The basis on which we process information about you We are required by law to determine under which of the six defined bases we process different categories of your personal information and to inform you of the basis for each category. If a basis on which we process your personal information is no longer relevant, we will stop processing your data immediately. If the basis changes, then if required by law, we will inform you of this change and of any new basis under which we have determined that we may continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, purchase a product or service from us, or agree to our terms and conditions, a contract is formed between you and us. In order to fulfil our obligations under that contract, we need to process the information you give us. Some of this information may be personal information. We may use it to: verify your identity for security purposes sell products to you provide our services to you provide suggestions and advice on products, services and how to get the most out of using our website We process this information on the basis of a contract between us or if you have requested to use it before entering into a legal contract. In addition, we may aggregate this information generally and use it to provide class information, for example to monitor our performance in relation to a particular service we provide. If we use it for this purpose, you will not be personally identifiable as an individual. We will continue to process this information until the contract between us ends or is terminated by either party in accordance with the terms of the contract. A seamless stay
2.information we process with your consent
By certain actions where there is no contractual relationship between us, for example when you visit our website or ask us to provide you with more information about our business, including [job vacancies and] our products and services, you are giving us your consent. process information which may be personal information. Wherever possible, we endeavour to obtain your explicit consent to process such information, for example by asking you to accept our use of cookies. Sometimes you may give your consent implicitly, for example when you send us an e-mail message to which you can reasonably expect us to reply. Unless you have consented to our use of your information for specific purposes, we do not use your information in a way that identifies you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website. If you have given us your express permission, we may from time to time pass your name and contact details to selected business associates who we believe may be able to provide services or products that you may find useful. We will continue to process your information on this basis until you withdraw your consent or can reasonably assume that your consent no longer exists. You may withdraw your consent at any time by notifying us [at marketing@flaronis.be or www.flaronis.com]. However, if you do so, you may no longer be able to use our website or services.
3.information we process for our legitimate interests
We may process information on the basis of a legitimate interest, either for you or for us. Where we process your information on this basis, we do so after carefully considering: whether the same purpose could be achieved by other means whether the processing (or not) may cause you harm whether you would expect us to process your data and whether you considered, on balance, that it was reasonable to do so For example, we may process your data on this basis for the following purposes: record keeping for the proper and necessary administration of Flaronis s.a. responding to an unsolicited communication from you to which we believe you are expecting a response protecting and enforcing the legal rights of any party providing or obtaining professional advice necessary for the management of Flaronis s.a. risk protecting your interests where we believe we have a duty to do so
4.information we process because we have a legal obligation to do so
We are subject to the law like everyone else. Sometimes we need to process your information in order to comply with a legal obligation. For example, we may be required to provide information to the judicial authorities if they request it or if they have the appropriate authorisation, such as a search warrant or court order. This may include your personal information.
5.information provided on the understanding that it will be shared with a third party
Our website allows you to publish information for others to read, copy, download or use. Examples include: posting a message on our forum tagging an image by clicking on an icon next to another visitor's message to indicate your agreement, disagreement or thanks By posting personal information, it is your responsibility to ensure the level of confidentiality of each person who may use it. We do not specifically use this information, except to enable it to be displayed or shared. We store it and reserve the right to use it at a later date in any way we decide. Once your information has entered the public domain, we have no control over what a third party may do with it. We accept no responsibility for their actions at any time. If your request is reasonable and there is no legal basis for us to retain it, we may, at our discretion, agree to your request to delete the personal information you have posted. You can make a request by contacting us at marketing@flaronis.be or www.flaronis.com].
6. Complaints about the content of our website
We try to moderate user-generated content, but we are not always able to do so as soon as the content is published. If you complain about content on our website, we will investigate your complaint. If we believe that it is justified or if we believe that the law requires us to do so, we will remove the content while we investigate. Freedom of expression is a fundamental right, so we need to determine whose right is being infringed: yours or that of the person who published the content that offends you. If we believe that your complaint is vexatious or unfounded, we will not correspond with you about it.
7 Information about your payment method
Payment information is never taken by us or transferred to us, whether via our website or otherwise. Our employees and contractors never have access to it. At the point of payment, you are transferred to a secure page on the PayPal / Stripe website or other reputable payment service provider. This page may look like a page on our website, but it is not controlled by us.
8 Sending a message to our support team
When you contact us, whether by telephone, via our website or by e-mail, we collect the data you have provided in order to provide you with the information you require. We record your request and our response in order to improve the efficiency of our business. We retain personally identifiable information associated with your message, such as your name and email address, so that we can monitor our communications with you to provide a high quality service.
9. Complaint
When we receive a complaint, we record all the information you have given us. We use this information to resolve your complaint. If your complaint reasonably requires us to contact another person, we may decide to give them some of the information contained in your complaint. We do this as rarely as possible, but our sole discretion is whether to give information and, if so, what that information is. We may also compile statistics showing the information obtained from this source in order to assess the level of service we provide, but not in such a way as to identify you or any other individual.
Use of information we collect through automated systems when you visit our website
10. Cookies
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit a website. They store information gathered on one web page until it is used on another, enabling a website to provide you with a personalised experience and the website owner to gather statistics on how you use the website in order to improve it. Some cookies may last for a set period of time, for example one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete those you choose. It should also allow you to prevent or limit their use. Our site uses cookies. They are placed by software operating on our servers and by software operated by third parties whose services we use. We use cookies in the following ways: to find out how you use our website to record whether you have seen specific messages we post on our site to keep you logged in to our site to record your responses to surveys and questionnaires on our site as you complete them to record the conversation thread during a live chat with our support team
11. Personal identifiers from your browsing activity
Your web browser's requests to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you use to browse our website, such as the type of computer or device and screen resolution. We use this information in aggregate to assess the popularity of the web pages on our website and our performance in delivering content. If we combine it with other information we know from previous visits, the data could potentially be used to identify you personally, even if you are not connected to our website.
12.Our use of re-marketing
Remarketing involves placing a cookie on your computer when you browse our website so that we can serve you an advertisement for our products or services when you visit another website. We may use third parties to provide us with remarketing services from time to time. If this is the case, and you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
Disclosure and sharing of your information
13 Information obtained from third parties
Although we do not disclose your personal information to third parties (unless otherwise specified in this notice), we sometimes receive data indirectly formed from your personal information from third parties whose services we use. No such information is personally identifiable to you.
14 Third-party advertising on our site
Third parties may advertise on our website. In doing so, these parties, their agents or other companies working on their behalf may use technology that automatically collects information about you when their advertisements are displayed on our website. They may also use other technologies, such as cookies or JavaScript, to personalise the content of their advertisements and measure their performance. We have no control over these technologies or the data obtained by these parties. Consequently, this confidentiality notice does not cover the information practices of these third parties.
15. Credit reference
To help combat fraud, we share information with credit agencies insofar as it relates to customers or clients who request their credit card issuer to cancel payment to us without first providing us with an acceptable reason and giving us the opportunity to refund their money.
16 Data may be processed outside the European Union
Our websites are hosted in the United States. We may also from time to time use outsourced services in countries outside the European Union in connection with other activities of our business. As a result, data obtained in Belgium or any other country may be processed
Access to your own information
17 Access to your personal information
To obtain a copy of the information that is not provided on our site, you can send us a request to marketing@flaronis.be. Once we have received your request, we will let you know when we plan to provide you with the information and whether we charge a fee for providing it.
18 Erasing your information
If you wish to have personally identifiable information removed from our website, you can contact us at marketing@flaronis.be.
This may limit the service we can provide to you.
19 Verifying your information
When we receive a request to access, modify or delete personally identifiable information, we first take reasonable steps to verify your identity before granting access or taking any action. This is important to protect your information.
Other subjects
20 Use of the site by children
We do not sell products or provide services to children. We do not sell our products to children. If you are under 18, you may only use our website with the consent of a parent or guardian.
21 Encryption of data exchanged between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt the data you have provided to us. Whenever information is transferred between us, you can verify this using SSL by looking for a closed padlock symbol or other trust mark in your browser's URL bar or toolbar.
22 How to complain
If you are dissatisfied with our privacy policy or have a complaint, you should notify us by e-mail. Our address is marketing@flaronis.be. If a dispute remains unresolved, we hope that you will agree to try to resolve it by entering into a good faith mediation or arbitration process with us. If you are dissatisfied with the way we handle your personal information, you have the right to complain to the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/
23 Retention period for personal data
Unless otherwise stated in this privacy statement, we will only keep your personal information for as long as is required by us: to provide you with the services you have requested; to comply with other laws, including for as long as is required by our tax authorities; to support a claim or defence before a court.
24 Compliance with the law
Our privacy policy has been designed to comply with the laws of each country or jurisdiction in which we wish to operate. If you believe that this does not comply with the law of your jurisdiction, we would like to hear from you. However, you ultimately decide whether to use our website.
25. Revision of this privacy policy
We may update this privacy statement from time to time if necessary. The terms that apply to you are those posted here on our website on the day you use our website. We recommend that you print a copy for your records. If you have any questions about our privacy policy, please contact us.
